Privacy Policy

Prime Agro Food Processing Pvt. Ltd. ("Prime Agro", "we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you visit www.primeodisha.in, submit a review, apply for a dealership or distributorship, or contact us. It is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

1. Information We Collect

• Customer reviews: name, town/district, product reviewed, star rating and review text.
• Dealer / distributor applications: name, firm name, phone number, email address, business address, area of operation, GST details and other business information you choose to share.
• Enquiries and support: name, phone number, email address and message content when you contact us through the website, email, phone or WhatsApp.
• Technical information: IP address, browser type, device information and pages visited, collected automatically by our hosting provider for security and performance.

We do not collect payment card details, bank account numbers or passwords through this website. Online purchases of our products are handled by third-party marketplaces (Flipkart, Amazon, JioMart, BigBasket), which follow their own privacy policies.

2. How We Use Your Information

• To respond to your enquiries, feedback and complaints.
• To evaluate and process dealer and distributor applications.
• To display customer reviews on our website (only your name, town/district, rating and review are shown).
• To improve our products, services and website.
• To send product or business updates, only where you have agreed to receive them.
• To comply with legal and regulatory requirements, including FSSAI obligations.

3. Consent

By submitting your information on this website, you consent to its collection and use as described in this policy. You may withdraw your consent at any time by writing to us at the email below. Withdrawal does not affect processing done before it.

4. Sharing of Information

We do not sell, rent or trade your personal information. We may share it only:

• With our authorised sales staff and distribution partners, to serve your request in your area.
• With service providers who host or maintain our website, under confidentiality obligations.
• With government or law enforcement authorities when required by law.

5. Cookies

Our website may use basic cookies needed for it to function properly. You can disable cookies in your browser settings; some parts of the site may then not work as intended.

6. Data Security

We use reasonable technical and organisational measures, including HTTPS encryption and restricted access, to protect your information against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but we work to protect your data.

7. Data Retention

We keep personal information only as long as needed for the purpose it was collected, or as required by law. Unsuccessful dealer applications and old enquiries are deleted periodically.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Ask us to correct or update inaccurate information.
• Ask us to delete your information or remove your review.
• Withdraw consent and opt out of communications.
• Raise a grievance about how your data is handled.

9. Third-Party Links

Our website contains links to marketplaces, WhatsApp and social media platforms. We are not responsible for the privacy practices of those websites. Please read their privacy policies before sharing information.

10. Children's Privacy

This website is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has shared information with us, contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date.

12. Contact and Grievance Officer

We will acknowledge your grievance within 48 hours and try to resolve it within 30 days.