Terms of Use

Welcome to www.primeodisha.in, the official website of Prime Agro Food Processing Pvt. Ltd. ("Prime Agro", "we", "us", "our"). By accessing or using this website, you agree to these Terms of Use. If you do not agree, please do not use the website.

1. Use of the Website

This website provides information about our company, our products (masalas, spice blends, pastes, sauces, pickles, namkeen, squashes, drinks and health flours) and our dealer and distributor network. You agree to use it only for lawful purposes and not to:

• Submit false, misleading or offensive information.
• Attempt to hack, disrupt or gain unauthorised access to the website or its servers.
• Upload viruses, malware or any harmful code.
• Copy, scrape or misuse website content for commercial purposes without our written permission.
• Impersonate Prime Agro, its staff or any other person.

2. Product Information

We try to keep product descriptions, images, ingredients, pack sizes and prices accurate and up to date. However, actual packaging, colour and product details may vary slightly. Always read the label on the product pack for the final ingredients, nutritional information, allergen details and best-before date. Prices shown, if any, are indicative and may change without notice.

3. Online Purchases

We do not sell products directly through this website. Our products are available through authorised dealers and retailers, and on third-party marketplaces such as Flipkart, Amazon, JioMart and BigBasket. Orders, payments, delivery, returns and refunds on those platforms are governed by their own terms and policies.

4. Customer Reviews

When you submit a review, you confirm it is your honest opinion based on your own experience. You grant Prime Agro a free, non-exclusive right to display, edit for length or clarity, and use your review on our website and promotional material. We may refuse or remove any review that is abusive, false, unrelated to our products or contains personal information of others.

5. Dealer and Distributor Applications

Submitting a dealer or distributor application does not guarantee appointment. All applications are reviewed at our sole discretion, and appointment is subject to a separate written agreement. Prime Agro does not charge any fee through unofficial channels. Please verify any offer by contacting our Central Office directly.

6. Intellectual Property

All content on this website, including the Prime Agro name, logo, brand names, product images, label designs, text and graphics, is the property of Prime Agro Food Processing Pvt. Ltd. and is protected under Indian copyright and trademark laws. You may not copy, reproduce, modify or distribute any content without our prior written permission.

7. Third-Party Links

This website contains links to third-party websites and services such as marketplaces, WhatsApp and social media. We do not control those websites and are not responsible for their content, policies or services. Visiting them is at your own risk.

8. Limitation of Liability

The website and its content are provided on an "as is" basis. Prime Agro is not liable for any direct or indirect loss arising from your use of the website, temporary unavailability of the website, or reliance on information shown on it. Nothing in these terms limits any rights you have as a consumer under the Consumer Protection Act, 2019.

9. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your personal information.

10. Changes to These Terms

We may update these Terms of Use at any time. The revised version will be posted on this page with an updated date. Continued use of the website means you accept the updated terms.

11. Governing Law and Jurisdiction

These Terms of Use are governed by the laws of India. Any dispute arising from the use of this website is subject to the exclusive jurisdiction of the courts at Bhubaneswar, Odisha.

12. Contact Us